Tarot decks are not eligible for returns, exchanges, or refunds. If you need assistance about an order placed through our site, please do not hesitate to email us at hello@explorerofthesoul.com.

Shipping Costs
It is important for you to know that we do not make any money on shipping. Unfortunately, we can’t change the costs set by the shipping carriers (USPS, UPS, DHL). If you need your order expedited, please select that option.

Shipping + Handling Times
We ship out within 48-hours of receiving an order so please allow for 3-4 business days for your order to hit the mail stream and you will receive automated tracking updates. We often get orders out much faster, but it really depends on the amount in the queue, so we buffer that anticipated timeline.

Please note: this does not include pre-order items!

The 1-3 days of expedited shipping refers only to the time USPS has the item in their possession and in transit.

Please keep in mind that once a label is created, it simply means the label was created. It does not mean that your order was shipped, as the label creation is part of the 3-4 business days. It may take a couple days for you to see the package being scanned.

Unfortunately, we are not responsible for USPS, UPS or DHL and we cannot provide you with more answers than what you see on your tracking.
We are not responsible for any package that says “delivered.”
We are not responsible for any address input errors (so be mindful when inputting the delivery address).

Missing Packages

If a package goes missing while in route or appears to be lost, that is an entirely different issue - please contact us at orders@explorerofthesoul.com

If you choose to file a missing package claim with the shipping carrier without reaching out to our team first, we are unfortunately unable to continue to assist you in the process of getting your package. 

Please be advised that we are not responsible for orders shipped to an incorrect address due to customer error. It is very important that you make sure everything on your order is correct before you finalize the order. Once your label has been created/printed, we are not responsible for any address changes, as this typically means your package is on its way to our shipping carrier. 

We cannot be responsible for any import and/or customs fees imposed on the customer upon delivery. If you reject the package upon delivery due to Customs fees, we will be unable to refund you in full due to having to pay return shipping costs as a result. Failure to pick up your package from your postal service location, resulting in a return to us, will not be eligible for shipping refund. 

Yes, we offer international shipping. Please note, the recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. We have no control over these charges. Please email us at orders@explorerofthesoul.com with any questions.

Please go to angiebanicki.com/book to book session.

Please email orders@explorersofthesoul.com and we’ll be in touch to get you set up.

Please email hello@explorersofthesoul.com with details and your contact information.